Terms of Service

These Terms of Service (“Terms”) govern access to and use of the qPipe platform, website, applications, and APIs (collectively, the “Service”), provided by Qvalento Solutions AB, a company registered in Sweden (“Qvalento”, “we”, “us”, “our”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” and “Customer” refer to that entity.

If you do not agree to these Terms, do not use the Service.

qPipe is a data pipeline platform that extracts data from third-party platforms that you connect (advertising, analytics, CRM, finance, spreadsheets, and other business systems — “Source Platforms”) and loads it into data warehouses, databases, or storage locations that you designate (“Destinations”). Features include credential management, prebuilt and custom report schemas, scheduled and on-demand syncs, historical backfills, monitoring, notifications, and — on certain plans — a programmatic REST API.

The catalog of supported Source Platforms and Destinations changes over time: we add new integrations regularly and may modify or discontinue existing ones (see Section 12). The current catalog is shown in the application. These Terms apply equally to all current and future integrations.

• You must be at least 18 years old and capable of forming a binding contract.
• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding your login credentials (including any third-party sign-in you use, multi-factor authentication, and passkeys) and for all activity that occurs under your account.
• Notify us immediately at support@qpipe.io of any unauthorized use of your account.
• The Service is intended for business/professional use.

Work in qPipe is organized into accounts (workspaces). Each member holds a role (such as owner, editor, or viewer) with corresponding permissions. The Customer is responsible for:

• managing who is invited to its workspaces and which roles they hold;
• the actions taken by its members within their granted permissions;
• removing access for individuals who should no longer have it.

Credential secrets remain private to the individual user who created them, even when shared for use within a workspace, as described in the Privacy Policy.

When you connect a Source Platform or Destination, you represent and warrant that:

1. you hold, or are duly authorized to use, the account and credentials you connect — including, where you connect accounts belonging to your clients (for example as an agency), that you have obtained all necessary rights and consents from those clients;
2. your use of the connection complies with the terms of service, developer policies, and API policies of the relevant third-party platform (for example, Google API Services User Data Policy, Meta Platform Terms, and equivalents for other platforms);
3. you have a lawful basis for the collection and transfer of any personal data contained in the data you configure qPipe to move, and such transfer complies with applicable data protection law;
4. you will promptly disconnect any credential you no longer have the right to use.

You may revoke any connection at any time by deleting the credential in qPipe and/or revoking access in the third-party platform’s own settings.

• Ownership. As between you and Qvalento, you retain all rights, title, and interest in the data extracted from your Source Platforms and loaded into your Destinations (“Customer Data”), as well as in your configurations.
• License to us. You grant Qvalento a limited, non-exclusive license to access, process, transmit, and temporarily store Customer Data solely as necessary to provide the Service, comply with law, and as otherwise instructed by you.
• Our restraint. We do not sell Customer Data, do not use it for advertising, and do not use it to train machine-learning models.
• Data processing. Where Customer Data includes personal data subject to GDPR, our processing is governed by the qPipe Data Processing Agreement (“DPA”), which is incorporated into these Terms by reference and applies automatically — no separate signature is required. Customers who require an individually signed or negotiated DPA can request one at consent@qpipe.io; once executed, it prevails over the standard DPA.
• Your responsibility for Destinations. Once data is loaded into your Destination, it is under your exclusive control. You are responsible for the security, access management, and retention of data in your Destinations and for your relationship with your warehouse provider.
• Metadata. We retain and use operational metadata (job history, row counts, error categories, performance statistics) to operate, secure, support, and improve the Service, as described in the Privacy Policy.

You agree not to:

• use the Service in violation of any applicable law or regulation, or of any third-party platform’s terms or API policies;
• connect credentials or accounts you are not authorized to use;
• attempt to probe, scan, breach, or test the vulnerability of the Service, or circumvent authentication, rate limits, plan limits, or tenant isolation;
• access another customer’s data or attempt to do so;
• reverse engineer, decompile, or copy the Service or its underlying software, except to the extent permitted by mandatory law;
• resell, sublicense, or provide the Service to third parties as a standalone offering, except as expressly permitted by your plan (for example, agency plans managing pipelines on behalf of clients);
• use the Service to process data you have no lawful right to process, or to transmit malware or unlawful content;
• impose an unreasonable load on the Service’s infrastructure beyond what your plan contemplates, or use automated means to access the Service other than the documented APIs.

We may suspend or limit access immediately where we reasonably believe a violation threatens the security or integrity of the Service or third parties, and will notify you where practicable.

• The Service is offered under subscription plans (for example, plans for in-house teams and for agencies, in multiple tiers) with plan-specific limits — such as the number of data sources — and plan-specific features, such as API access. Current plans and pricing are described on our website or agreed with you directly.
• Fees are stated in EUR unless otherwise agreed, and are exclusive of VAT and other applicable taxes, which are added where required by law.
• Unless otherwise agreed in writing: subscription fees are billed in advance for each billing period (monthly or annually), payment is due according to the invoice or payment method on file, and fees are non-refundable except where required by mandatory law or expressly stated otherwise.
• We may change pricing or plan structures with at least 30 days’ notice; changes take effect from your next billing period. If you do not accept a price change, you may cancel before it takes effect.
• If your usage exceeds your plan’s limits, we may ask you to upgrade, and we may enforce limits technically.
• Late payment may result in suspension of the Service after reasonable notice.

We may offer free trials, or features labeled beta, preview, or early access. These are provided “as is”, may be changed or withdrawn at any time, may have reduced or no support, and are excluded from any service commitments. We may impose additional terms on specific trials or beta programs.

The Service — including its software, schemas, designs, documentation, and branding — is owned by Qvalento or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription in accordance with these Terms. No rights are granted except as expressly set out here.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

• Source Platforms and Destinations are operated by third parties under their own terms, which you are responsible for complying with.
• The availability, accuracy, and completeness of data from Source Platforms depends on those platforms’ APIs. We do not control third-party APIs: platforms may change endpoints, fields, rate limits, authentication requirements, or approval status at any time, which may affect or interrupt the Service’s ability to extract data.
• We will use commercially reasonable efforts to adapt to third-party API changes, but we are not liable for unavailability, data discrepancies, or feature loss caused by third-party platforms.
• Any fees charged by third-party platforms or your Destination providers (for example, warehouse storage and query costs) are your responsibility.

We continuously develop the Service and may add, modify, or remove features and integrations. We will not materially reduce the core functionality of your paid plan during a paid-up subscription period without notice. If we discontinue an integration you actively use, we will use reasonable efforts to notify you in advance.

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. Planned maintenance will be scheduled to minimize disruption where practicable. Support is provided via support@qpipe.io. Service level commitments (SLAs), where offered, are set out in a separate written agreement (for example, for Enterprise plans) and do not otherwise apply.

• Term. These Terms apply from your first use of the Service and continue until your account is terminated.
• Termination by you. You may stop using the Service and terminate your account at any time. Unless required by mandatory law, prepaid fees for the current billing period are not refunded.
• Termination/suspension by us. We may suspend or terminate your access (i) for material breach of these Terms not cured within 14 days of notice (or immediately for breaches of Section 7 that threaten the Service or third parties), (ii) for non-payment after reasonable notice, or (iii) if required by law.
• Effect of termination. Upon termination: your right to use the Service ends; your stored credentials are deleted; your configurations and account data are deleted or anonymized within a reasonable period, except metadata we are required or permitted to retain (see the Privacy Policy). Data already loaded into your Destinations is unaffected — it resides in your own infrastructure and remains yours.
• Sections that by their nature should survive termination (including Sections 6 (ownership), 10, 15, 16, 17, and 19) survive.

Except as expressly stated in these Terms or in a separate written agreement, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or that data transferred will be complete or accurate as delivered by Source Platforms. You are responsible for validating that data in your Destinations meets your requirements before relying on it for business decisions. Nothing in this section limits warranties or rights that cannot be excluded under mandatory applicable law.

To the maximum extent permitted by applicable law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data (other than Customer Data loss caused by our breach of Section 6), even if advised of the possibility.
• Each party’s total aggregate liability arising out of or related to these Terms is limited to the fees paid by the Customer to Qvalento in the twelve (12) months preceding the event giving rise to the claim.
• These limitations do not apply to: liability for gross negligence or willful misconduct, death or personal injury, the Customer’s payment obligations, breach of Section 7 (acceptable use), or any liability that cannot be limited under mandatory law.

You will defend and indemnify Qvalento against third-party claims, damages, and reasonable costs (including legal fees) arising from: (i) your Customer Data or your instructions regarding it; (ii) your breach of Section 5 (authority over connections) or Section 7 (acceptable use); or (iii) your violation of applicable law or third-party platform terms — except to the extent caused by our breach of these Terms.

We may update these Terms from time to time. For material changes we will notify you (in-app or by email) at least 30 days before they take effect; other changes take effect when posted with an updated date. If you do not accept a material change, you may terminate before its effective date and we will refund any prepaid fees covering the period after termination. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of Sweden, without regard to its conflict-of-laws rules. Disputes arising out of or in connection with these Terms shall be resolved by the courts of Sweden, with the District Court of Stockholm (Stockholms tingsrätt) as the court of first instance — unless mandatory law grants you the right to bring proceedings elsewhere. Nothing in these Terms limits any non-waivable rights you have under mandatory consumer or other law.

• Entire agreement. These Terms, the Privacy Policy, the Data Processing Agreement, and any written order or plan agreement form the entire agreement between you and Qvalento regarding the Service, and supersede prior agreements on the subject.
• Order of precedence. In case of conflict, a signed written agreement (including an individually executed DPA) prevails over these Terms; regarding the processing of personal data in Customer Data, the DPA prevails over these Terms.
• Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If a provision is held unenforceable, the remainder stays in effect and the provision is enforced to the maximum permitted extent.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (including outages of third-party platforms and infrastructure providers, acts of government, and network failures), except for payment obligations.
• Notices. We may notify you via the Service or the email on your account. Notices to us: support@qpipe.io.

Qvalento Solutions AB
Organization number: 559216-3306
VAT: SE559216330601

Andra Långgatan 19
413 28 Gothenburg
Sweden

• Support & legal notices: support@qpipe.io
• Privacy & consent: consent@qpipe.io
• Website: https://www.qvalento.com